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Role:
Lead UX Researcher & Designer
Duration:
18 weeks
Tools:
Figma, Photoshop,
MS Office, UserZoom, Zoom, Notion
Directed client meetings and strategic project planning, articulating key findings and decisions to stakeholders.
Conducted evaluative and generative research to analyze datasets for key user needs and usability issues.
Generated and validated 20+ solutions, converting research into functional designs.
Revised sitemaps and user flows, and crafted wireframes and prototypes through iterative process.
Assessed usability, refined designs based on user feedback and evaluated their impact using KPIs.
​Transforming Learning Experience with Data-Informed Redesign and Integrating AI, Interactive Features and Accessible Content for Young adults with Disabilities
Contributions:
Client:
Transition Discoevrie
Won "Best in Show" at IU Capstone Panel Presentation 2024

PROJECT OVERVIEW
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Project Context
​Transition Discoveries is a collaborative initiative supporting youth with disabilities transitioning to adulthood. The client focus on enhancing the learning experience through a digital platform equipped with AI-driven interactive tools, while also evaluating and improving website usability, accessibility and performance.
PROBLEM SPACE
To begin with let’s hear the story of Sarah...

Meet Stella,
A 17-year-old, home-schooled due to a traumatic brain injury, feels overwhelmed about life after high school. She turns to the Transition Discoveries website for gamified resources and data-driven guidance on transition topics.
However, she finds it overly dense with information, highly exhausting and less interactive than expected, making learning frustrating and unsatisfying. She anticipates a more engaging and easily accessible experience with fun elements to motivate her and ease the process.
How might we ensure that the Transition Discoveries website becomes a catalyst for a confident and well-supported transition experience to work or higher studies for Stella and other students with disabilities facing similar challenges?
SOLUTION SPACE
A glimpse of the final proposed solution
#1 Core Solution
Revamping the Website
Improved the website's usability to have better streamlined and informed user navigation.
Enhanced visual appeal by refining white space, colors, typography, and layout, aligned with their brand identity to maintain clear visual hierarchy and declutter the interface for effortless decision-making.

Before

After

#2 Supporting Solution
Introducing AI Chatbot
Leveraging conversational AI as companions, guiding users interactively as they complete each module to boost user engagement.


#3 Supporting Solution
Added More Interactive Features
Adapted vocabulary cards, progress bars and checklists for informed experience and integrated note-taking feature for quick info recording, situational quizzes for practical learning and a collaborative forum to exchange knowledge.

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THE IMPACT
THE IMPACT
Quantifying success with key performance metrics

Accelerated task efficiency by 1.5x with a 35% reduction in time, while increasing task success rate by 40.2% and user satisfaction by 52.3%

59.8%
Pre-redesign
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100%
Post-redesign
Avg. Task Success Rates (%)
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Pre-redesign
Post-redesign
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Avg. Time Taken on Tasks (mins)
Pre-redesign
53
Post-redesign
81
0
10
30
40
Not Acceptable
50
60
70
Marginal
80
90
100
Acceptable
Avg. SUS Score Calculated
MY UX WORK FLOW
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​How you approached the project from research to final implementation?
PHASE 1:
Research & Analysis
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PHASE 2:
Design, Testing and Handover
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